<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
Tyler,<br>
<br>
The ParseNewMessageForTicketCcs is a "RT-Wide" option. I put a "Queue
only" scrip in the wiki.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/6/2009 9:37 AM, Kevin Falcone wrote:
<blockquote cite="mid:20090806163757.GB11737@jibsheet.com" type="cite">
<pre wrap="">On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> Is it possible to automatically add people to requestors if they are CC'd in the email?
A lot of times customers will email their group and email us, therefore when we reply it will
only get sent to them.
</pre>
</blockquote>
<pre wrap=""><!---->
For Ticket Creation, look at ParseNewMessageForTicketCcs in your
config
-kevin
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a>
</pre>
</blockquote>
</body>
</html>