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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I think what you want is the default behaviour. Have you perhaps
disabled the...<o:p></o:p></span></p>
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<p class=MsoNormal align=right style='margin-top:9.0pt;text-align:right'><span
style='font-size:11.0pt'><a
href="http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4&Queue=0"><b><span
style='color:black'>4</span></b></a><o:p></o:p></span></p>
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<p class=MsoNormal style='margin-top:9.0pt'><span style='font-size:11.0pt'><a
href="http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4&Queue=0"><b><span
style='color:black'>On Create Notify AdminCcs with template Transaction</span></b></a><o:p></o:p></span></p>
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<p class=MsoNormal style='margin-top:9.0pt'><span style='font-size:7.5pt'>On
Create Notify AdminCcs</span><span style='font-size:11.0pt'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>...scrip?<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Mike<o:p></o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Lander,
Scott<br>
<b>Sent:</b> August-07-09 4:05 PM<br>
<b>To:</b> rt Users<br>
<b>Subject:</b> [rt-users] Notify on ticket creation<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello,<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>
We would like to have the queue admins notified on ticket
creation. It seems they don't really sit there
watching for tickets to come in, and would prefer that they be
notified! <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>
Is there an way to make this happen?<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Scott<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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