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Martin,<br>
<br>
I suspect that RT is not allowing you to change the Queue for the
ticket. That would also explain why you didn't get an email, it never
completed the transaction. Check your rights. In order to move a ticket
to a Queue, you have to have the "CreateTicket" right in that new Queue.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 3:00 PM, Martin Dorschler wrote:
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Upon
digging further I find the
following error in the syslog<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Aug 11
16:51:30 requesttracker
RT: Scrip 15 IsApplicable failed: Bareword "Change" not allowed while
"strict subs" in use at (eval 1380) line 1.
(/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69)
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">If I
comment out Use Strict in
UserDefined.pm I then get<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Aug 11
16:59:06 requesttracker
RT: Scrip 15 IsApplicable failed: Can't locate object method "On" via
package "Queue" (perhaps you forgot to load "Queue"?) at
(eval 631) line 1. Stack: <….SNIP><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">It looks
as though it is trying
to interpret it as raw perl. Am I supposed to be including an addon
somewhere
for On Queue Change?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Is On
Queue Change the only
thing I need to put in </span>Custom Condition: ?<span
style="color: rgb(31, 73, 125);"><o:p></o:p></span></p>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre><o:p> </o:p></pre>
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