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Martin,<br>
<br>
Are you aware that the person that initiates the transaction (whether
it be Queue change, create, whatever) does NOT get a notification. If I
am the AdminCc and I create a ticket or change the Queue or whatever, I
will NOT get an EMail. Reason, RT sees it as a redundant exercise. The
Email is in history and you already know what you did. IF, however, you
still want to get one, then change your configuration to turn on
"Notify Actor". Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 7:29 AM, Martin Dorschler wrote:
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<p class="MsoNormal">RT 3.6.5<o:p></o:p></p>
<p class="MsoNormal">Under the specific queue as admin I have set 2
users as
Administrative CC however when creating a new ticket in this queue they
do not
show in AdminCC section.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also in both global Scrips and per Queue scrips
I have tried
to set 2 simple scrips but they never seem to trigger. I only have one
“Stage”
available in Scrips which is TransactionCreate.<o:p></o:p></p>
<p class="MsoNormal">I feel I must be missing some general concept in
how these
are supposed to work, but cannot find my error in Docs or FAQ.<o:p></o:p></p>
<p class="MsoNormal">Specifics of Scrips follow. Any help greatly
appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">1<sup>st</sup> is to send an email to AdminCC’s
on queue
change<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Condition: User Defined <o:p></o:p></p>
<p class="MsoNormal">
Custom Condition: On Queue Change<o:p></o:p></p>
<p class="MsoNormal">Action: Notify AdminCcs<o:p></o:p></p>
<p class="MsoNormal">Template: Global Template: Status Change<o:p></o:p></p>
<p class="MsoNormal">Stage: TransactionCreate<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">2<sup>nd</sup> is to notify an owner if a ticket
is assigned
to him<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Condition: On Owner Change<o:p></o:p></p>
<p class="MsoNormal">Action: Notify Owner<o:p></o:p></p>
<p class="MsoNormal">Template: Global Template: Transaction<o:p></o:p></p>
<p class="MsoNormal">Stage: TransactionCreate<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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