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Martin,<br>
<br>
You set your RT_SiteConfig.pm to turn on "NotifyActor?<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 8:18 AM, Martin Dorschler wrote:
<blockquote
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thanks
for your response. I just
tried enabling that however it does not seem to have made a difference.
Also in
history it does not show that the Scrip is occurring, that is it shows
the
following<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue
Aug 11 08:36:34 2009 martin - Ticket
created [Reply] [Comment]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Subject:
12345<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Download
(untitled) [text/plain
5b]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">abcde<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue
Aug 11 08:36:35 2009 RT_System - Outgoing email
recorded [Show] <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue
Aug 11 10:18:26 2009 martin - Queue changed from City to
Tuscom <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue
Aug 11 10:18:26 2009 martin - Given to martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">But no
emails are sent either
for changing queue or for changing owner<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Ken Crocker [<a class="moz-txt-link-freetext" href="mailto:kfcrocker@lbl.gov">mailto:kfcrocker@lbl.gov</a>]
<br>
<b>Sent:</b> Tuesday, August 11, 2009 10:08 AM<br>
<b>To:</b> Martin Dorschler<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Unable to get AdminCC's to show or get
scrips to
execute<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Martin,<br>
<br>
Are you aware that the person that initiates the transaction (whether
it be
Queue change, create, whatever) does NOT get a notification. If I am
the
AdminCc and I create a ticket or change the Queue or whatever, I will
NOT get
an EMail. Reason, RT sees it as a redundant exercise. The Email is in
history
and you already know what you did. IF, however, you still want to get
one, then
change your configuration to turn on "Notify Actor". Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 7:29 AM, Martin Dorschler wrote: <o:p></o:p></p>
<p class="MsoNormal">RT 3.6.5<o:p></o:p></p>
<p class="MsoNormal">Under the specific queue as admin I have set 2
users as
Administrative CC however when creating a new ticket in this queue they
do not
show in AdminCC section.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Also in both global Scrips and per Queue scrips
I have tried
to set 2 simple scrips but they never seem to trigger. I only have one
“Stage” available in Scrips which is TransactionCreate.<o:p></o:p></p>
<p class="MsoNormal">I feel I must be missing some general concept in
how these
are supposed to work, but cannot find my error in Docs or FAQ.<o:p></o:p></p>
<p class="MsoNormal">Specifics of Scrips follow. Any help greatly
appreciated.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">1<sup>st</sup> is to send an email to AdminCC’s
on
queue change<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Condition: User Defined <o:p></o:p></p>
<p class="MsoNormal">
Custom Condition: On Queue Change<o:p></o:p></p>
<p class="MsoNormal">Action: Notify AdminCcs<o:p></o:p></p>
<p class="MsoNormal">Template: Global Template: Status Change<o:p></o:p></p>
<p class="MsoNormal">Stage: TransactionCreate<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">2<sup>nd</sup> is to notify an owner if a ticket
is assigned
to him<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Condition: On Owner Change<o:p></o:p></p>
<p class="MsoNormal">Action: Notify Owner<o:p></o:p></p>
<p class="MsoNormal">Template: Global Template: Transaction<o:p></o:p></p>
<p class="MsoNormal">Stage: TransactionCreate<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<pre><o:p> </o:p></pre>
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<pre><o:p> </o:p></pre>
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