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Martin,<br>
<br>
You got me. The only time I have ever had a notification not go out was
when the conditions weren't right. If other notification scrips are
working, then other than "desk-checking" your conditions and making
sure they match, I don't have anything else to offer. Sorry.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 11:25 AM, Martin Dorschler wrote:
<blockquote
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<div class="Section1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">It does
not log sending a
notification at all. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Ken Crocker [<a class="moz-txt-link-freetext" href="mailto:kfcrocker@lbl.gov">mailto:kfcrocker@lbl.gov</a>]
<br>
<b>Sent:</b> Tuesday, August 11, 2009 1:23 PM<br>
<b>To:</b> Martin Dorschler<br>
<b>Cc:</b> rt Users<br>
<b>Subject:</b> Re: [rt-users] Unable to get AdminCC's to show or get
scrips to
execute<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Martin,<br>
<br>
Is it sending out a notification at all? If so, is it sending to the
"TO" Queue" or to the "FROM" Queue? I'm thinking it
sends to the "TO" Queue. We have a Global Scrip that does this and it
sends a notice to the AdminCc of the "TO" Queue (as long as the actor
is not the trans initiator).<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 11:12 AM, Martin Dorschler wrote: <o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I got rid
of the dupes by taking
the Scrip off of the queue and just having it global.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I thought
maybe the On
Queue Change would work if I added an AdminCC to the ticket but still
no go.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Is there
something I have to set
in the config for “On Queue Change” to work as a custom condition?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Martin Dorschler <br>
<b>Sent:</b> Tuesday, August 11, 2009 11:56 AM<br>
<b>To:</b> 'Ken Crocker'; rt Users<br>
<b>Subject:</b> RE: [rt-users] Unable to get AdminCC's to show or get
scrips to
execute</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I set my
etc/request-tracker3.6/RT_SiteConfig.pm to </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Set($NotifyActor,
1); </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">And
copied it to
/usr/share/request-tracker3.6/lib/RT/SiteConfig.pm</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I just
restarted apache and it
now _<i>IS</i>_ sending an email for owner change (In fact it is
sending it
Twice! And logging it twice in history)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Progress,
yes!</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Still no
email on queue change
however</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">And still
not populating the
AdminCC</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Ken Crocker [<a moz-do-not-send="true" href="mailto:kfcrocker@lbl.gov">mailto:kfcrocker@lbl.gov</a>]
<br>
<b>Sent:</b> Tuesday, August 11, 2009 11:19 AM<br>
<b>To:</b> Martin Dorschler; rt Users<br>
<b>Subject:</b> Re: [rt-users] Unable to get AdminCC's to show or get
scrips to
execute</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Martin,<br>
<br>
You set your RT_SiteConfig.pm to turn on "NotifyActor?<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 8:18 AM, Martin Dorschler wrote: <o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thanks
for your response. I just
tried enabling that however it does not seem to have made a difference.
Also in
history it does not show that the Scrip is occurring, that is it shows
the
following</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue Aug 11 08:36:34
2009
martin - Ticket
created
[Reply] [Comment]</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Subject:
12345</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Download
(untitled) [text/plain
5b]</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">abcde</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue Aug 11
08:36:35
2009
RT_System - Outgoing email recorded
[Show] </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue Aug 11
10:18:26
2009
martin - Queue changed from City to Tuscom
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#
Tue Aug 11
10:18:26
2009
martin - Given to martin</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">But no
emails are sent either
for changing queue or for changing owner</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Ken Crocker [<a moz-do-not-send="true" href="mailto:kfcrocker@lbl.gov">mailto:kfcrocker@lbl.gov</a>]
<br>
<b>Sent:</b> Tuesday, August 11, 2009 10:08 AM<br>
<b>To:</b> Martin Dorschler<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Unable to get AdminCC's to show or get
scrips to
execute</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Martin,<br>
<br>
Are you aware that the person that initiates the transaction (whether
it be
Queue change, create, whatever) does NOT get a notification. If I am
the AdminCc
and I create a ticket or change the Queue or whatever, I will NOT get
an EMail.
Reason, RT sees it as a redundant exercise. The Email is in history and
you
already know what you did. IF, however, you still want to get one, then
change
your configuration to turn on "Notify Actor". Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/11/2009 7:29 AM, Martin Dorschler wrote: <o:p></o:p></p>
<p class="MsoNormal">RT 3.6.5<o:p></o:p></p>
<p class="MsoNormal">Under the specific queue as admin I have set 2
users as
Administrative CC however when creating a new ticket in this queue they
do not
show in AdminCC section.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Also in both global Scrips and per Queue scrips
I have tried
to set 2 simple scrips but they never seem to trigger. I only have one
“Stage”
available in Scrips which is TransactionCreate.<o:p></o:p></p>
<p class="MsoNormal">I feel I must be missing some general concept in
how these
are supposed to work, but cannot find my error in Docs or FAQ.<o:p></o:p></p>
<p class="MsoNormal">Specifics of Scrips follow. Any help greatly
appreciated.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">1<sup>st</sup> is to send an email to AdminCC’s
on queue
change<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Condition: User Defined <o:p></o:p></p>
<p class="MsoNormal">
Custom Condition: On Queue Change<o:p></o:p></p>
<p class="MsoNormal">Action: Notify AdminCcs<o:p></o:p></p>
<p class="MsoNormal">Template: Global Template: Status Change<o:p></o:p></p>
<p class="MsoNormal">Stage: TransactionCreate<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">2<sup>nd</sup> is to notify an owner if a ticket
is assigned
to him<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Condition: On Owner Change<o:p></o:p></p>
<p class="MsoNormal">Action: Notify Owner<o:p></o:p></p>
<p class="MsoNormal">Template: Global Template: Transaction<o:p></o:p></p>
<p class="MsoNormal">Stage: TransactionCreate<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<pre> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
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<pre style="text-align: center;"> <o:p></o:p></pre>
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<pre style="text-align: center;">
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<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
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