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Scott,<br>
<br>
You can easily create a "custom" resolved template of your own and in
it, put some code to copy either the last comment made OR a the content
in a Custom Field, if you have one.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/13/2009 7:32 AM, Lander, Scott wrote:
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<div>Hello </div>
<div> </div>
<div> In 3.8.4, when a ticket is resolved, it is sending a
notification to the requester like:</div>
<div> </div>
<div><font face="Courier New, monospace">Subject: [NOC #67] Resolved:
Testing auto create.... </font></div>
<div><font face="Courier New, monospace"> </font></div>
<div><font face="Courier New, monospace">According to our records,
your request has been resolved. If you have any further questions or
concerns, please respond to this message.</font></div>
<div><font face="Courier New, monospace"> </font></div>
<div>However, we would like it to include the text of the
resolution. </div>
<div>I tried adding :</div>
<div> </div>
<div>Resolution:</div>
<div>{$Transaction->Content()}</div>
<div> </div>
<div>To the Resolved Template, but the message generated now says:</div>
<div> </div>
<div><font face="Courier New, monospace">According to our records,
your request has been resolved. If you have any<br>
further questions or concerns, please respond to this message.<br>
<br>
Resolution:<br>
This transaction appears to have no content</font></div>
<div><font face="Courier New, monospace"> </font></div>
<div><font face="Courier New, monospace"> </font></div>
<div>Any ideas?</div>
<div> </div>
<div> </div>
<div>Thanks</div>
<div>Scott</div>
<div> </div>
<div> </div>
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