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<TITLE>Re: [rt-users] Resolve doesn't send resolution text to requester</TITLE>
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<FONT SIZE="4"><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>The resolves is a separate transaction from the comment/reply. You will want to look at <a href="http://wiki.bestpractical.com/view/AddLastCommentToMail">http://wiki.bestpractical.com/view/AddLastCommentToMail</a> for some ideas.<BR>
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On 8/13/09 10:32 AM, "Lander, Scott" <slander@hearstsc.com> wrote:<BR>
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</SPAN></FONT></FONT><BLOCKQUOTE><FONT SIZE="4"><SPAN STYLE='font-size:11pt'><FONT FACE="Arial">Hello <BR>
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In 3.8.4, when a ticket is resolved, it is sending a notification to the requester like:<BR>
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</FONT><FONT FACE="Courier New">Subject: [NOC #67] Resolved: Testing auto create.... <BR>
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According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.<BR>
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</FONT><FONT FACE="Arial">However, we would like it to include the text of the resolution. <BR>
I tried adding :<BR>
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Resolution:<BR>
{$Transaction->Content()}<BR>
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To the Resolved Template, but the message generated now says:<BR>
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</FONT><FONT FACE="Courier New">According to our records, your request has been resolved. If you have any<BR>
further questions or concerns, please respond to this message.<BR>
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Resolution:<BR>
This transaction appears to have no content<BR>
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</FONT><FONT FACE="Arial">Any ideas?<BR>
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Thanks<BR>
Scott<BR>
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