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testwreq,<br>
<br>
Well, you can go into the software and change the code OR you can
create a custom "resolved" template to capture the last comment. I've
done the latter and I don't have to worry about messing up the code.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/14/2009 5:41 AM, <a class="moz-txt-link-abbreviated" href="mailto:testwreq@gmail.com">testwreq@gmail.com</a> wrote:
<blockquote cite="mid:0016e644d65285ad710471195dfa@google.com"
type="cite">Hello, <br>
<br>
>From the RT3.8.2 interface, when we open a ticket and click on
'Resolve' link from the right hand side, the 'update type' field in the
resolve ticket screen is a drop down and it defaults to "Comments (Not
sent to requestors)"; <br>
<br>
Because we want the requestors to know that the ticket is resolved, we
would like to change the default to "Reply to Requestors". How can we
do so?
<br>
<br>
thanks,
<br>
rq
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