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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif"">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif"">I am currently new to several functions of RT. I’m having a hard time setting up the Inbound E-mail. We are using Sendmail on CentOS 5.1 x64. As I understand the
instructions, I configured the </span><span style="font-size:10.0pt;font-family:Consolas">/etc/aliases</span><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""> file for RT and ran
</span><span style="font-size:10.0pt;font-family:Consolas">newaliases</span><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif"">. Here are my settings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Consolas">/etc/aliases…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas"># RT Mail Queue Setup<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas">rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://server.domain.local/"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas">rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://server.domain.local/"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas"># trap decode to catch security attacks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas">decode: root<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas"># Person who should get root's mail<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Consolas">root:
<a href="mailto:serveralerts@domain.net">serveralerts@domain.net</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif"">If I reply to a ticket via e-mail, how can I set this up so it goes to the RT Server? The reply traverses our MS Exchange platform and we get an NDR. Please help.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif"">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Schoolbook","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Baskerville Old Face","serif"">Eric Chatham<o:p></o:p></span></i></p>
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