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Kevin,<br>
<br>
I hate to bug you, but I went to your link and saw some code. I'm not a
big perl guy (I can code some simple scrips, etc.) so some of it
confuses me. Attached is the program I've been speaking of. I put what
I thought would be the correct code in it ("set Date Fields").<br>
It is not working. Before I added that "set Date Fields" section, the
program would run, but the date fields remained empty, except the
resolved date and that would have today's date.<br>
Could you please look at it and show me what I did wrong? Thanks.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/26/2009 6:35 AM, Kevin Falcone wrote:
<blockquote cite="mid:20090826133512.GB806@jibsheet.com" type="cite">
<pre wrap="">On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote:
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">I'm in a mess trying to figure out why RT:API will NOT put dates in the
Ticket record when I read an input file.
</pre>
</blockquote>
<pre wrap="">It's a known "feature" of RT e.g;
<a class="moz-txt-link-freetext" href="http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750">http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750</a>
</pre>
</blockquote>
<pre wrap=""><!---->
You absolutely can set dates on tickets during import, otherwise the
RT2-to-RT3 and RT1-to-RT3 importers wouldn't be able to backdate
history. You're talking about changing an existing Transaction, which
is indeed blocked but worked around rather trivially as needed.
-kevin
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