<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
<title></title>
</head>
<body bgcolor="#ffffff" text="#000000">
Kevin,<br>
<br>
If I understand what you and Jerrad are saying is that RT/API NORMALLY
puts a date in those fields and if I am going to override, I need to
code a work-around. Thank you. AT least I Know I'm not going crazy
(yet). So, any hints (like code-type stuff ;-) on that work-around?<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/26/2009 6:35 AM, Kevin Falcone wrote:
<blockquote cite="mid:20090826133512.GB806@jibsheet.com" type="cite">
<pre wrap="">On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote:
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">I'm in a mess trying to figure out why RT:API will NOT put dates in the
Ticket record when I read an input file.
</pre>
</blockquote>
<pre wrap="">It's a known "feature" of RT e.g;
<a class="moz-txt-link-freetext" href="http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750">http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750</a>
</pre>
</blockquote>
<pre wrap=""><!---->
You absolutely can set dates on tickets during import, otherwise the
RT2-to-RT3 and RT1-to-RT3 importers wouldn't be able to backdate
history. You're talking about changing an existing Transaction, which
is indeed blocked but worked around rather trivially as needed.
-kevin
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a>
</pre>
</blockquote>
</body>
</html>