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<DIV>You have to create a scrip that says to email watcher.</DIV>
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<DIV>Mike Johnson<BR>Datatel Programmer/Analyst<BR>Northern Ontario School of Medicine<BR>955 Oliver Road<BR>Thunder Bay, ON P7B 5E1<BR>Phone: 807.766.7331<BR>Email: <A href="mailto:mike.johnson@normed.ca">mike.johnson@normed.ca</A></DIV>
<DIV>Technology assistance: email <A href="mailto:nosmhelpdesk@normed.ca">nosmhelpdesk@normed.ca</A> <BR>Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: <BR>Off campus toll free 1-800-461-8777, option 8, or locally either <BR>(705)-662-7120 or (807)-766-7500<BR></DIV><BR><BR>>>> Tim Gustafson <tjg@soe.ucsc.edu> 8/27/2009 12:59 PM >>><BR>Hi,<BR><BR>I have a web form that is sending an e-mail directly to an RT Queue address. Tickets are being created based on those e-mails, but no messages are being sent out to the queue watchers when the new ticket is created. There is nothing in the ticket history that says any attempt to send out any e-mail was made. Is there some option I have to set to cause the queue to send out an "Here's your RT tracking number" e-mail for this queue?<BR><BR>Tim Gustafson<BR>Baskin School of Engineering<BR>UC Santa Cruz<BR>tjg@soe.ucsc.edu<BR>831-459-5354<BR><BR>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi">http://lists.bestpractical.com/cgi</A>-bin/mailman/listinfo/rt-users<BR><BR>Community help: <A href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</A><BR>Commercial support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>Buy a copy at <A href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</A><BR></DIV></BODY></HTML>