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<DIV><SPAN class=441234321-03092009><FONT face=Verdana
size=2>Hello,</FONT></SPAN></DIV>
<DIV><FONT face=Verdana size=2></FONT> </DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana size=2>
I searched the web, the FAQ, the mailing list archives, and the docs, but didn't
see any reference to this specific issue. If I've missed an obvious
answer, I apologize! :-)</FONT></SPAN></DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana size=2>
I'm running 3.8.2. I set up two custom statuses, by adding Set(...) lines
in RT_SiteConfig.pm. These statuses are "working" (the owner is actively
working on the problem) and "waiting" (the owner cannot proceed because they're
waiting on someone or something).</FONT></SPAN></DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana size=2>
Now when a user changes the status of one of their tickets to "working", RT
creates a NEW ticket, identical to the old one (but with a new id number),
changes the new ticket's status to "working", leaves the old ticket's status at
"open", and adds a dependency in the new ticket on the old ticket.
This seems like a needless complication.</FONT></SPAN></DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana size=2>
What is the meaning of this behavior, and can it be changed so that the custom
statuses behave like other statuses?</FONT></SPAN></DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=441234321-03092009><FONT face=Verdana size=2>Thank
you,</FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P align=left><FONT face=Verdana color=#800000 size=2>Eric J.
Roode<BR></FONT><FONT face=Verdana color=#800000 size=2>Senior Enterprise
Developer<BR>Barrack, Rodos & Bacine<BR>(215) 963–0600<BR></FONT></P>
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