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<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Recently I made a new setup for RT3.8.4. All the
things were working fine before couple of days, as of now I’m not getting any
transaction content in the correspondence mails we receive when a ticket is
created.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Here below are the main templates.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New";font-weight:bold'>*)Autoreply templpate:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>Subject:
AutoReply: {$Ticket->Subject}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>Greetings,<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>This
message has been automatically generated in response to the<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>creation
of a trouble ticket regarding:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'> "{$Ticket->Subject()}",
<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>a
summary of which appears below.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>Your
ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag ||
$rtname} #{$Ticket->id()}].<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>Please
include the string: [{$Ticket->QueueObj->SubjectTag || $rtname}
#{$Ticket->id}]<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>in
the subject line of all future correspondence about this issue. To do so, <o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>you
may reply to this message.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>
Thank you,<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>{$Ticket->QueueObj->CorrespondAddress()}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>-------------------------------------------------------------------------<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>{$Transaction->Content()}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New";font-weight:bold'>*) Transaction template:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>RT-Attach-<st1:PersonName
w:st="on">Me</st1:PersonName>ssage: yes<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>{$Transaction->CreatedAsString}:
Request {$Ticket->id} was acted upon.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'> Transaction:
{$Transaction->Description}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>
Queue: {$Ticket->QueueObj->Name}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>
Owner: {$Ticket->OwnerObj->Name}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>
Requestors: {$Ticket->RequestorAddresses}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>
Status: {$Ticket->Status}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'> Ticket
<URL:
{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} ><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>=============================================================================<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>{$Transaction->Content()}</span></font></b><font
size=2 color=blue face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New";color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New";font-weight:bold'>*) Admin correspondence</span></font></b><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>RT-Attach-<st1:PersonName
w:st="on">Me</st1:PersonName>ssage: yes<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><URL:
{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} ><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>{$Transaction->Content()}<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue'>*) Correspondance
template.<o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>RT-Attach-<st1:PersonName
w:st="on">Me</st1:PersonName>ssage: yes<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue;font-weight:bold'>{$Transaction->Content()}</span></font></b><b><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New";font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Any Solutions????........<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Manohar<o:p></o:p></span></font></p>
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