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<p class=MsoNormal>Hi all<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I had a complaint from a user trying to update a ticket via
email which was created Using the webui they received a message back saying <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Subject: Message not recorded: [Ticket number] <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Body of email <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Permission denied <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In the logs I have <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Sep 11 14:12:03 XXXX RT: Permission Denied
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) <o:p></o:p></p>
<p class=MsoNormal>Sep 11 14:12:04 XXXX RT: Could not record email: Message not
recorded: Permission Denied
(/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does anyone have any idea what is wrong, I have other client
who log tickets by email all the time as they work ok.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance Simon <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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