Have you enabled the extension in RT_SiteConfig.pm?<br><br>Look for/create a line like Set(@Plugins<br><br><div class="gmail_quote">On Sat, Sep 12, 2009 at 1:12 AM, Baskaraganesan Natarajan <span dir="ltr"><<a href="mailto:banatara@hcl.in">banatara@hcl.in</a>></span> wrote:<br>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Retrying…</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Hi,</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I am running RT 3.8.2 in a Fedora 10 box.
We are trying to use checkboxes custom field extension from <a href="http://search.cpan.org/%7Eruz/RT-Extension-CustomField-Checkbox/" target="_blank"><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; font-family: "Times New Roman"; color: navy; text-decoration: none;">http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox/</span></font></a>.
I followed the instruction specified in the location <a href="http://www.cpan.org/modules/INSTALL.html" target="_blank"><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; font-family: "Times New Roman"; color: navy; text-decoration: none;">http://www.cpan.org/modules/INSTALL.html</span></font></a>.
After installing and restarting the web sever, I don’t see this new
custom field in my RT configuration. I have also tried putting
Checkbox.pm under perl5/vendor_perl/5.10.0/RT/CustomField/ and
EditCustomFieldSelectCheckbox under rt3/html/Elements/ directories manually.
Is there anything that I am missing here, can you please let me know.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Thanks,</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Baskar N</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
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