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<div>All,</div>
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<div> In 3.8.4, I am attempting to set up an approval queue. The idea is that if a Custom Field named "Change Control" is set to value 'YES" then a new ticket will be created to gather the required approval.</div>
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<div> This is in queue "Monitoring".</div>
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<div> So, in the queue I have a Scrip: Monitor:approval, with a User Defined condition, Action is Create Tickets, Template is Monitor:Approval, Stage TransactionComplete.</div>
<div> My Custom Condition originally was:</div>
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<div style="padding-left: 38pt; ">if ($self->TransactionObj->Type ne "Create") {</div>
<div style="padding-left: 38pt; "> return 0; # This is an update transaction</div>
<div style="padding-left: 38pt; ">}</div>
<div style="padding-left: 38pt; "> </div>
<div style="padding-left: 38pt; "> </div>
<div style="padding-left: 38pt; ">my $CustomFields = $ticket->QueueObj->TicketCustomFields();</div>
<div style="padding-left: 38pt; ">while (my $CustomField = $CustomFields->Next()) {</div>
<div style="padding-left: 38pt; "> if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {</div>
<div style="padding-left: 38pt; "> return 1;</div>
<div style="padding-left: 38pt; ">}</div>
<div style="padding-left: 38pt; "> </div>
<div style="padding-left: 38pt; ">return 0;</div>
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<div>When that failed to do anything, I just changed it to "return 1;". </div>
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<div>My template is:</div>
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<div>Subject: Approval of { $Tickets{'TOP'}->Subject() }</div>
<div>Queue: ___Approvals</div>
<div>Type : approval</div>
<div>Owner : slander@hearstsc.com</div>
<div>Content : Please review and approve this request.</div>
<div>Depended-On-By : TOP</div>
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<div>When I create a ticket and select YES for my CF, I see this in my log; (note, my custom scrip is #84)</div>
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<div>[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-747.239-3-0@hearstsc.com> #239/34524 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</div>
<div>[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-747.239-3-0@hearstsc.com> sent To: slander@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)</div>
<div>[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1595.239-4-0@hearstsc.com> #239/34524 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</div>
<div>[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1595.239-4-0@hearstsc.com> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)</div>
<div>[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1456.239-82-0@hearstsc.com> #239/34524 - Scrip 82 On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</div>
<div>[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1456.239-82-0@hearstsc.com> sent Cc: slander@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)</div>
<div>[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)</div>
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<div>Can anyone see my mistake? Or, am I going about this wrong?</div>
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