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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m having some issues with trying to write a custom
scrip to notify AdminCcs when priority changes are made.<o:p></o:p></p>
<p class=MsoNormal>I’ve done research on google, the wiki and forum
to no avail.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a cron job that runs daily to escalate the priority
level of a ticket. <o:p></o:p></p>
<p class=MsoNormal>What I want to do is when a tickets priority level is
between 75 and 95 the user and adminccs are notified of the current status of
the ticket.<o:p></o:p></p>
<p class=MsoNormal>Once the ticket reaches above 95 on the priority level, the
ticket is moved to an escalation queue the adminccs are notified.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The escalation process works along with other functions
based on the cron job but I cannot get the notification to work based on the
priority level.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m wanting to do<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Condition: On Priority Change<o:p></o:p></p>
<p class=MsoNormal>Action: User Defined<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If ($self->TicketObj->Priority > 75 &&
$self->TicketObj->Priority < 95) {<o:p></o:p></p>
<p class=MsoNormal> ##
notify adminccs and owner<o:p></o:p></p>
<p class=MsoNormal> Return
1;<o:p></o:p></p>
<p class=MsoNormal>}<o:p></o:p></p>
<p class=MsoNormal>Else {<o:p></o:p></p>
<p class=MsoNormal> Return
0;<o:p></o:p></p>
<p class=MsoNormal>}<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Comic Sans MS"'>Steve
Cooke</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Century Gothic","sans-serif"'>MIS
- Network Admin 1</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Century Gothic","sans-serif"'>Desk:
(530) 458-8844 x6864</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Century Gothic","sans-serif"'>Nextel:
(530) 682-4932<o:p></o:p></span></p>
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width=159 height=57 id="Picture_x0020_1"
src="cid:image003.png@01CA3543.A0B0E930" alt=logo></span><o:p></o:p></p>
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