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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff
size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2>I changed my scrip to be:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV dir=ltr align=left><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2>if ($self->TransactionObj->Type ne "Create")
{<BR> $RT::Logger->info( "> Not a Create \n"
);<BR> return 0; # This is an update
transaction<BR>}<BR> <BR>my $ticket = $self->TicketObj;<BR>my
$CustomFields =
$ticket->QueueObj->TicketCustomFields();</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV dir=ltr align=left><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2>while (my $CustomField = $CustomFields->Next())
{<BR> my $nam = $CustomField->Name;<BR>
my $val =
$self->TicketObj->FirstCustomFieldValue($nam);<BR>
$RT::Logger->info( "> CustomField Name: $nam \n"
);<BR> $RT::Logger->info( "> CustomField Value:
$val \n" );</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV dir=ltr align=left><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2> if ($val =~
/YES/){<BR> $RT::Logger->info(
"> This is a change control \n"
);<BR> return
1;<BR> }<BR>}</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV dir=ltr align=left><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2>$RT::Logger->info( "> Default 0 exit \n"
);<BR>return 0;</FONT></SPAN></DIV><SPAN class=397224211-15092009><FONT
face=Arial color=#0000ff size=2></FONT></SPAN></BLOCKQUOTE>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV></BLOCKQUOTE>
<DIV dir=ltr><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2>And, now I see in the logs;</FONT></SPAN></DIV>
<DIV dir=ltr><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2>[Tue Sep 15 04:34:13 2009] [info]: > CustomField Name:
Business Unit ((eval 1579):12)<BR>[Tue Sep 15 04:34:13 2009] [info]:
> CustomField Value: Charlotte ((eval 1579):13)<BR>[Tue Sep 15
04:34:13 2009] [info]: > CustomField Name: Change Control ((eval
1579):12)<BR>[Tue Sep 15 04:34:13 2009] [info]: > CustomField Value:
YES ((eval 1579):13)<BR>[Tue Sep 15 04:34:13 2009] [info]: > This
is a change control ((eval 1579):16)<BR>[Tue Sep 15 04:34:13 2009] [info]:
<<A
href="mailto:rt-3.8.4-3172-1252989253-875.246-3-0@hearstsc.com">rt-3.8.4-3172-1252989253-875.246-3-0@hearstsc.com</A>>
#246/34573 - Scrip 3 On Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff size=2>So, by
scrip is being called, but, no tickets are being created;</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff size=2>The
scrip settings are;</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2>Condition: User Defined (as above)</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff size=2>Action
: Create Tickets</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2>Template : Monitor:Approval</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2>Stage : TransactionCreate</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff size=2>The
only other part to this that I know of is the Template. Other then the
template, is there anything else I need to do to auto create the approval
tickets?</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN><SPAN class=397224211-15092009><FONT face=Arial
color=#0000ff size=2>Here is my template;</FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2><BR>Subject: Approval of { $Tickets{'TOP'}->Subject() }<BR>Queue:
___Approvals<BR>Type : approval<BR>Owner : <A
href="mailto:slander@hearstsc.com">slander@hearstsc.com</A><BR>Content : Please
review and approve this request.<BR>Depended-On-By : TOP<BR></FONT></SPAN></DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=397224211-15092009><FONT face=Arial color=#0000ff
size=2> </DIV>
<DIV dir=ltr><BR></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV dir=ltr align=left><BR> <BR></DIV></FONT></SPAN></BLOCKQUOTE><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Lander,
Scott<BR><B>Sent:</B> Monday, September 14, 2009 5:20 PM<BR><B>To:</B>
'rt-users@lists.bestpractical.com'<BR><B>Subject:</B> [rt-users] Problem calling
a custom scrip<BR></FONT><BR></DIV>
<DIV></DIV><FONT face="Arial, sans-serif" size=2>
<DIV>All,</DIV>
<DIV> </DIV>
<DIV> In 3.8.4, I am attempting to set up an approval
queue. The idea is that if a Custom Field named "Change
Control" is set to value 'YES" then a new ticket will be created to gather the
required approval.</DIV>
<DIV> </DIV>
<DIV> This is in queue "Monitoring".</DIV>
<DIV> </DIV>
<DIV> So, in the queue I have a Scrip: Monitor:approval,
with a User Defined condition, Action is Create Tickets, Template is
Monitor:Approval, Stage TransactionComplete.</DIV>
<DIV> My Custom Condition originally was:</DIV>
<DIV> </DIV>
<DIV style="PADDING-LEFT: 38pt">if ($self->TransactionObj->Type ne
"Create") {</DIV>
<DIV style="PADDING-LEFT: 38pt"> return 0; # This is an update
transaction</DIV>
<DIV style="PADDING-LEFT: 38pt">}</DIV>
<DIV style="PADDING-LEFT: 38pt"> </DIV>
<DIV style="PADDING-LEFT: 38pt"> </DIV>
<DIV style="PADDING-LEFT: 38pt">my $CustomFields =
$ticket->QueueObj->TicketCustomFields();</DIV>
<DIV style="PADDING-LEFT: 38pt">while (my $CustomField =
$CustomFields->Next()) {</DIV>
<DIV style="PADDING-LEFT: 38pt"> if
($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i)
{</DIV>
<DIV style="PADDING-LEFT: 38pt"> return 1;</DIV>
<DIV style="PADDING-LEFT: 38pt">}</DIV>
<DIV style="PADDING-LEFT: 38pt"> </DIV>
<DIV style="PADDING-LEFT: 38pt">return 0;</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>When that failed to do anything, I just changed it to "return
1;". </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>My template is:</DIV>
<DIV> </DIV>
<DIV>Subject: Approval of { $Tickets{'TOP'}->Subject() }</DIV>
<DIV>Queue: ___Approvals</DIV>
<DIV>Type : approval</DIV>
<DIV>Owner : slander@hearstsc.com</DIV>
<DIV>Content : Please review and approve this request.</DIV>
<DIV>Depended-On-By : TOP</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>When I create a ticket and select YES for my CF, I see this in my
log; (note, my custom scrip is #84)</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-747.239-3-0@hearstsc.com> #239/34524 - Scrip 3
On Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-747.239-3-0@hearstsc.com> sent To:
slander@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)</DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1595.239-4-0@hearstsc.com> #239/34524 - Scrip 4
On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1595.239-4-0@hearstsc.com> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)</DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1456.239-82-0@hearstsc.com> #239/34524 - Scrip
82 On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)</DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1456.239-82-0@hearstsc.com> sent Cc:
slander@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)</DIV>
<DIV>[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring'
by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Can anyone see my mistake? Or, am I going about this wrong?</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV></FONT><PRE>------------------------------------------------------------------------------------
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