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<DIV><FONT face=Verdana size=2><SPAN class=182112016-21092009>
I have a pretty new installation of 3.8.2 here; have done very little
customization to it. I have a queue called "support". That queue has
a user set up as a Cc: watcher, a fellow whose user id is "sward". The
queue also has a group set up as a Cc: watcher, "overseers", which has only one
member, sward.</SPAN></FONT></DIV>
<DIV><FONT face=Verdana size=2><SPAN
class=182112016-21092009></SPAN></FONT> </DIV>
<DIV><FONT face=Verdana size=2><SPAN class=182112016-21092009>
When I create a new ticket in the "support" queue, no e-mail goes to
sward. Also, when you look at the ticket, under the "People" section, it
lists as "Current Watchers" only the requestor, not sward.</SPAN></FONT></DIV>
<DIV><FONT face=Verdana size=2><SPAN
class=182112016-21092009></SPAN></FONT> </DIV>
<DIV><FONT face=Verdana size=2><SPAN class=182112016-21092009>
What can I check to figure out why sward is not being added to the Cc watchlist
for new tickets in this queue? Thanks in
advance.</SPAN></FONT></DIV><!-- Converted from text/plain format -->
<P align=left><FONT face=Verdana color=#800000 size=2>Eric J.
Roode<BR></FONT><FONT face=Verdana color=#800000 size=2>Senior Enterprise
Developer<BR>Barrack, Rodos & Bacine<BR>(215) 963–0600<BR></FONT></P>
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