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<div class=Section1>
<p class=MsoNormal>I am running RT 3.8.4 with the RT::Authen::ExternalAuth
plugin. My Request tracker server does not appear to be accessing
the AD server for login. If I run tcpdump I do not see
a connection to the AD server being attempted and the local logins still work. Is
there another config file I need to change? I would be grateful for any help.
<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The RT_SiteConfig.pm<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($LogToSyslog,'debug');<o:p></o:p></p>
<p class=MsoNormal># THE BASICS:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($rtname, 'support.example.org');<o:p></o:p></p>
<p class=MsoNormal>Set($Organization, 'example.org');<o:p></o:p></p>
<p class=MsoNormal>Set($CorrespondAddress , 'bsnyder@domain.com');<o:p></o:p></p>
<p class=MsoNormal>Set($CommentAddress , 'comment-test@domain.com');<o:p></o:p></p>
<p class=MsoNormal>Set($Timezone , 'US/Mountan'); # obviously choose what suits
you<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>#LDAP<o:p></o:p></p>
<p class=MsoNormal>Set(@Plugins,qw(RT::Authen::ExternalAuth));<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($ExternalAuthPriority, ['My_LDAP']);<o:p></o:p></p>
<p class=MsoNormal>Set($ExternalInfoPriority, ['My_LDAP']);<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($ExternalSettings,
{'My_LDAP' => {<o:p></o:p></p>
<p class=MsoNormal>## GENERIC SECTION<o:p></o:p></p>
<p class=MsoNormal># The type of service (db/ldap/cookie)<o:p></o:p></p>
<p class=MsoNormal>
'type'
=> 'ldap',<o:p></o:p></p>
<p class=MsoNormal># The server hosting the service<o:p></o:p></p>
<p class=MsoNormal>
'server'
=> '10.x.x.x', #Ip Addy is correct<o:p></o:p></p>
<p class=MsoNormal>## SERVICE-SPECIFIC SECTION<o:p></o:p></p>
<p class=MsoNormal># If you can bind to your LDAP server anonymously you should<o:p></o:p></p>
<p class=MsoNormal># remove the user and pass config lines, otherwise specify
them here:<o:p></o:p></p>
<p class=MsoNormal>#<o:p></o:p></p>
<p class=MsoNormal># The username RT should use to connect to the LDAP server<o:p></o:p></p>
<p class=MsoNormal>'user'
=> 'AD_Info\\LDAP',<o:p></o:p></p>
<p class=MsoNormal>'pass'
=> 'pass',<o:p></o:p></p>
<p class=MsoNormal>
#<o:p></o:p></p>
<p class=MsoNormal># The LDAP search base<o:p></o:p></p>
<p class=MsoNormal>'base'
=> 'ou=*,dc=DCinfo,dc=local',<o:p></o:p></p>
<p class=MsoNormal>#<o:p></o:p></p>
<p class=MsoNormal># ALL FILTERS MUST BE VALID LDAP FILTERS ENCASED IN
PARENTHESES!<o:p></o:p></p>
<p class=MsoNormal># YOU **MUST** SPECIFY A filter AND A d_filter!!<o:p></o:p></p>
<p class=MsoNormal>#<o:p></o:p></p>
<p class=MsoNormal># The filter to use to match RT-Users<o:p></o:p></p>
<p class=MsoNormal>'filter'
=> '(objectClass=*)',<o:p></o:p></p>
<p class=MsoNormal># A catch-all example filter: '(objectClass=*)'<o:p></o:p></p>
<p class=MsoNormal>#<o:p></o:p></p>
<p class=MsoNormal># The filter that will only match disabled users<o:p></o:p></p>
<p class=MsoNormal>'d_filter' =>
'(objectClass=FooBarBaz))',<o:p></o:p></p>
<p class=MsoNormal># A catch-none example d_filter: '(objectClass=FooBarBaz)'<o:p></o:p></p>
<p class=MsoNormal>#<o:p></o:p></p>
<p class=MsoNormal># Should we try to use TLS to encrypt connections?<o:p></o:p></p>
<p class=MsoNormal>'tls'
=> 0,<o:p></o:p></p>
<p class=MsoNormal># SSL Version to provide to Net::SSLeay *if* using SSL<o:p></o:p></p>
<p class=MsoNormal>'ssl_version'
=> 3,<o:p></o:p></p>
<p class=MsoNormal># What other args should I pass to
Net::LDAP->new($host,@args)?<o:p></o:p></p>
<p class=MsoNormal>'net_ldap_args'
=> [ version => 3 ],<o:p></o:p></p>
<p class=MsoNormal>'attr_match_list'
=> [ 'Name','EmailAddress'],<o:p></o:p></p>
<p class=MsoNormal># The mapping of RT attributes on to LDAP attributes<o:p></o:p></p>
<p class=MsoNormal>'attr_map'
=> { 'Name' => 'sAMAccountName',<o:p></o:p></p>
<p class=MsoNormal>
'EmailAddress' => 'mail',<o:p></o:p></p>
<p class=MsoNormal>}<o:p></o:p></p>
<p class=MsoNormal>
}<o:p></o:p></p>
<p class=MsoNormal> }<o:p></o:p></p>
<p class=MsoNormal>);<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($DatabaseType, 'mysql'); # e.g. Pg or mysql<o:p></o:p></p>
<p class=MsoNormal>Set($DatabaseUser , 'rtuser');<o:p></o:p></p>
<p class=MsoNormal>Set($DatabasePassword , 'password');<o:p></o:p></p>
<p class=MsoNormal>Set($DatabaseName , 'rt3'); # Ensure this is set to rt3!<o:p></o:p></p>
<p class=MsoNormal>Set($WebPath , "/rt");<o:p></o:p></p>
<p class=MsoNormal>Set($WebBaseURL , "http://support.example.org");<o:p></o:p></p>
<p class=MsoNormal>Set(@Plugins,qw(RT::FM));<o:p></o:p></p>
<p class=MsoNormal>1;<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Syslog<o:p></o:p></p>
<p class=MsoNormal>Sep 18 16:03:49 RequstTracker RT: FAILED LOGIN for testuser
from 10.50.1.192 (/opt/rt3/share/html/autohandler:268) <o:p></o:p></p>
<p class=MsoNormal>Sep 18 16:04:17 RequstTracker RT: You've enabled GD, but we
couldn't load the module: Can't locate GD.pm in @INC (@INC contains:
/opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/bin/../lib
/etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl
. /etc/apache2) at /opt/rt3/bin/../lib/RT/Config.pm line 365. <o:p></o:p></p>
<p class=MsoNormal>Sep 18 16:04:17 RequstTracker RT: You've enabled GraphViz,
but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC
contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib
/opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
/usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at
/opt/rt3/bin/../lib/RT/Config.pm line 352. <o:p></o:p></p>
<p class=MsoNormal>Sep 18 16:04:17 RequstTracker RT: RT's GnuPG libraries
couldn't successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Beryl Snyder<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>IT Specialist<o:p></o:p></p>
<p class=MsoNormal>TMC Design Corporation<o:p></o:p></p>
<p class=MsoNormal>4325 Del Rey BLVD<o:p></o:p></p>
<p class=MsoNormal>Las Cruces, NM 88012<o:p></o:p></p>
<p class=MsoNormal>Phone: 575-382-4600<o:p></o:p></p>
<p class=MsoNormal>Fax: 575-523-8588<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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