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<DIV>Is it swap drive io??</DIV>
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<DIV>I've had this happen when RT tries to process a large attachment... see if the mailbox it's pulling from has an email with a large attachment in it.</DIV>
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<DIV>Mike Johnson<BR>Datatel Programmer/Analyst<BR>Northern Ontario School of Medicine<BR>955 Oliver Road<BR>Thunder Bay, ON P7B 5E1<BR>Phone: 807.766.7331<BR>Email: <A href="mailto:mike.johnson@normed.ca">mike.johnson@normed.ca</A></DIV>
<DIV>Technology assistance: email <A href="mailto:nosmhelpdesk@normed.ca">nosmhelpdesk@normed.ca</A> <BR>Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: <BR>Off campus toll free 1-800-461-8777, option 8, or locally either <BR>(705)-662-7120 or (807)-766-7500<BR></DIV><BR><BR>>>> Jesse Vincent <jesse@bestpractical.com> 23/09/2009 11:24 am >>><BR><BR><BR>> with 300 tickets on a machine running on xen, it's been unusable. took about<BR>> 15 seconds just to show a ticket. the problem was disk io. underlying disk<BR>> space was a hardware raid1 on SAS disks. now with mysql, it takes about 2<BR>> seconds to show a ticket.<BR><BR>That still sounds really high. Do you perhaps have xen snapshots on or<BR>something?<BR>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi">http://lists.bestpractical.com/cgi</A>-bin/mailman/listinfo/rt-users<BR><BR>Community help: <A href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</A><BR>Commercial support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>Buy a copy at <A href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</A><BR></DIV></BODY></HTML>