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<DIV>Ah,</DIV>
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<DIV>Could be a bug.</DIV>
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<DIV>I'm on an OLD version. 3.2.1 We are getting ready to talk to Best Practical for help with an upgrade actually :P we just don't have the bodies to do it ourselves right now.</DIV>
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<DIV>Anyway, if anyone is curious,</DIV>
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<DIV>1. log into RT 3.2.1</DIV>
<DIV>2. create a search and run it(Found X tickets)</DIV>
<DIV>3. click on a ticket in the search results</DIV>
<DIV>4. click on Show Results</DIV>
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<DIV>On 3.2.1, this results in a blank page with Found X tickets at the top... so it knows how many tickets were there, but it's not displaying any of them.</DIV>
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<DIV>No big deal, yet another reason to push for an update at our institution :D</DIV>
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<DIV>Thanks bunches Kevin.</DIV>
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<DIV>Mike Johnson<BR>Datatel Programmer/Analyst<BR>Northern Ontario School of Medicine<BR>955 Oliver Road<BR>Thunder Bay, ON P7B 5E1<BR>Phone: 807.766.7331<BR>Email: <A href="mailto:mike.johnson@normed.ca">mike.johnson@normed.ca</A></DIV>
<DIV>Technology assistance: email <A href="mailto:nosmhelpdesk@normed.ca">nosmhelpdesk@normed.ca</A> <BR>Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: <BR>Off campus toll free 1-800-461-8777, option 8, or locally either <BR>(705)-662-7120 or (807)-766-7500<BR></DIV><BR><BR>>>> Kevin Falcone <falcone@bestpractical.com> 23/09/2009 1:05 pm >>><BR>On Wed, Sep 23, 2009 at 11:48:27AM -0400, Mike Johnson wrote:<BR>> Greetings,<BR>> <BR>> I have the RT essentials book, and I've searched the wiki. I cannot find anywhere that<BR>> explains what the heck Show Results is ment for. Can someone tell me what the heck this is??<BR>> <BR>> When I click it after I've viewed a ticket, I get to a search results screen showing no<BR>> tickets, with a "found" count of what the previous search had...<BR>> <BR>> One of my users does this and is annoyed at how it works. Obviously he doesn't know how to<BR>> use it.... BUT I DONT EITHER!!!<BR>> <BR>> Can someone point me somewhere that explains the usage of the Show Results link?<BR><BR>That isn't the behavior I see on 3.8, it takes me back to the results<BR>of the search (ie, run search, pick a ticket, use next to get another<BR>ticket, click on show results and see the list again).<BR>Its possible you've tickled a bug in your version of RT, but you<BR>haven't given a full set of reproduction steps.<BR><BR>-kevin<BR></DIV></BODY></HTML>