<HTML><HEAD>
<META content="text/html; charset=utf-8" http-equiv=Content-Type>
<META name=GENERATOR content="MSHTML 8.00.6001.18812"></HEAD>
<BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>I was looking through the list's history.</DIV>
<DIV> </DIV>
<DIV>The original email did not get an answer to it.</DIV>
<DIV> </DIV>
<DIV>The piece that interests me about this listserv topic(dating back to Aug 2007)....</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Sean, and myself are trying to set a ticket's owner to nobody on an action...</DIV>
<DIV> </DIV>
<DIV>He stated,</DIV>
<DIV> </DIV>
<DIV>I've tried:<BR><BR>$self->TicketObj->SetOwner("Nobody");<BR>$self->TicketObj->SetOwner(Nobody);<BR>$self->TicketObj->SetOwner("10");<BR>$self->TicketObj->SetOwner(10);<BR>$self->TicketObj->SetOwner(Name => "Nobody");<BR>$self->TicketObj->SetOwner(Name => Nobody);<BR>$self->TicketObj->SetOwner(Id => "10");<BR>$self->TicketObj->SetOwner(Id => 10);<BR><BR>None of these has worked and nothing in rt.log indicates any problems. I have<BR>it set up with debug so I know I'm getting as much info as I can.<BR></DIV>
<DIV> </DIV>
<DIV>Can anyone tell me which of the above? and what else do I need to set to make this happen on a specific condition(I'm using On Queue change).</DIV>
<DIV> </DIV>
<DIV>
<DIV>Mike Johnson<BR>Datatel Programmer/Analyst<BR>Northern Ontario School of Medicine<BR>955 Oliver Road<BR>Thunder Bay, ON P7B 5E1<BR>Phone: 807.766.7331<BR>Email: <A href="mailto:mike.johnson@normed.ca">mike.johnson@normed.ca</A></DIV>
<DIV>Technology assistance: email <A href="mailto:nosmhelpdesk@normed.ca">nosmhelpdesk@normed.ca</A> <BR>Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: <BR>Off campus toll free 1-800-461-8777, option 8, or locally either <BR>(705)-662-7120 or (807)-766-7500<BR></DIV></DIV></BODY></HTML>