<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">

<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
 /* Font Definitions */
 @font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0cm;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
span.EmailStyle17
        {mso-style-type:personal-reply;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
.MsoChpDefault
        {mso-style-type:export-only;}
@page Section1
        {size:612.0pt 792.0pt;
        margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.Section1
        {page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
 <o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
 <o:shapelayout v:ext="edit">
  <o:idmap v:ext="edit" data="1" />
 </o:shapelayout></xml><![endif]-->
</head>

<body lang=EN-US link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jerrad was right, my internal network uses the IP address
10.0.0.11 instead of the domain name that is used from the outside to find the
machine. <o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cobus<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>

<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>

<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> John Haggerty
[mailto:bouncyinc@gmail.com] <br>
<b>Sent:</b> 26 September 2009 06:59 PM<br>
<b>To:</b> Jerrad Pierce; bouncyinc.rt@gmail.com<br>
<b>Cc:</b> Cobus ; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Problem setting up RT-mailgate<o:p></o:p></span></p>

</div>

<p class=MsoNormal><o:p> </o:p></p>

<p class=MsoNormal style='margin-bottom:12.0pt'>I'm just curious is this bad
that Unbuntu has this setup. I did the same thing and it works.<o:p></o:p></p>

<div>

<p class=MsoNormal>On Sat, Sep 26, 2009 at 10:53 AM, Jerrad Pierce <<a
href="mailto:jpierce@cambridgeenergyalliance.org">jpierce@cambridgeenergyalliance.org</a>>
wrote:<o:p></o:p></p>

<div>

<p class=MsoNormal>> rt: "|/usr/bin/rt-mailgate --queue villas --action
comment --url<br>
> <a href="http://cat.getmyip.com" target="_blank">http://cat.getmyip.com</a>"<o:p></o:p></p>

</div>

<p class=MsoNormal>..<o:p></o:p></p>

<div>

<p class=MsoNormal style='margin-bottom:12.0pt'>> Sep 25 19:54:19 cat
postfix/local[17571]: C8C87BEE001:<br>
> to=<<a href="mailto:rt@cat.getmyip.com">rt@cat.getmyip.com</a>>,
relay=local, delay=0.5, delays=0.18/0.01/0/0.31,<br>
> dsn=4.3.0, status=deferred (temporary failure. Command output: An Error<br>
> Occurred =================  404 Not Found )<o:p></o:p></p>

</div>

<p class=MsoNormal>And can you access RT at <a href="http://cat.getmyip.com"
target="_blank">http://cat.getmyip.com</a> from the machine<br>
itself? It would seem not, that's what you need to fix, tell<br>
rt-mailgate where RT really is.<br>
<br>
The probable problem is that the server cannot resolve its own name.<br>
<br>
> whereis request-tracker3.6:<br>
If you're setting up a new installation you shouldn't really be<br>
installing 3.6, Ubuntu packages be damned.<br>
_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>

</div>

<p class=MsoNormal><o:p> </o:p></p>

</div>

</body>

</html>