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<p class=MsoNormal>I’m using RT 3.8.4. I’m interfacing with
RT using a website written in C#. After struggling a bit, I finally
figured out how to retrieve ticket information, edit tickets, and create new
tickets. Now I’m just trying to figure out how to incorporate
attachments.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m creating a ticket with the following post in C#:<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Content=<span
style='color:#A31515'>id: ticket/new\nsubject: new ticket\nqueue:
Automation\nrequestor: user@domain.com\nText: This is the text of the ticket\rA
second line of text in the ticket<o:p></o:p></span></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'><o:p> </o:p></span></p>
<p class=MsoNormal>When I attempt to create a ticket with an attachment, I
tried the following:<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Content=<span
style='color:#A31515'>id: ticket/new\nsubject: new ticket\nqueue:
Automation\nrequestor: user@domain.com\nText: This is the text of the ticket\rA
second line of text in the ticket\nAttachment: d:\\Inetpub\\RT-REST\\Files\\Penguins.jpg<o:p></o:p></span></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'><o:p> </o:p></span></p>
<p class=MsoNormal>I received the following response:<span style='font-size:
10.0pt;font-family:"Courier New";color:#A31515'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'>RT/3.8.4 409 Syntax Error<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'># Ticket 70 created.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'># attachment: Unknown field.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'>id: ticket/new<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'>subject: new ticket<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'>requestor: <a href="mailto:user@domain.com">user@domain.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#A31515'><o:p> </o:p></span></p>
<p class=MsoNormal>Has anyone had any success creating a ticket with an
attachment using REST?<o:p></o:p></p>
<p class=MsoNormal>What about commenting on an existing ticket and adding an
attachment using REST?<o:p></o:p></p>
<p class=MsoNormal>I know I can get around this by sending an email with the
attachment, but that seems like a round-about way of doing things.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Retrieving the attachments seems fairly straight forward, but
I didn’t really see anything with any specific details on creating an
attachment via REST.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks.<o:p></o:p></p>
<p class=MsoNormal>Jennifer<o:p></o:p></p>
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