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Scott,<br>
<br>
Every ticket will try to show it's history. In your case, it died
trying to find a UserID on the USERS table that was identified in the
transaction record. I recommend the following:<br>
<br>
1) Get into the DataBase and find that Transaction (usually, I look at
the history in that ticket and see where it stops. That gives me an
idea of what to look for in terms of action)<br>
2) Get the UserId identified in that transaction record and see if it
is in the USERS table.<br>
3) If not in the Users table, you have a couple of options on how to
fix it, one being using SQL to change the UserID on that transaction
record to a Users Id that already exist and will suffice as a
replacement. This type of action would NOT meet the approval of Audit,
but it WILL fix the error situation.<br>
<br>
I have a set of SQL commands I have used in the past to resolve these
types of problems. Let m eknow if you want them.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 10/8/2009 8:59 AM, Lander, Scott wrote:
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<div>I have one ticket that, when I go to view it, it displays about
a half of the details and then give the following error:</div>
<div> </div>
<div><font face="Arial, sans-serif" size="3">Can't call method "Name"
on an undefined value at /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm
line 700. </font></div>
<div><font face="Arial, sans-serif" size="3"> </font></div>
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<div>Any one have any idea what could cause this?</div>
<div> </div>
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