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Alex,<br>
<br>
You could easily create a group containing all the users that SHOULD
receive an email and then add that group as a CC Watcher to whatever
queue you're talking about and then make sure you have a scrip to
"Notify CC's" on create for that queue. Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 10/9/2009 11:36 AM, Coco, Alex wrote:
<blockquote cite="mid:C42399A3-B5BA-4F0E-8E4E-1B0E866F21DA@i2c.com"
type="cite"><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;">Hello,</span></font>
<div><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;"><br>
</span></font></div>
<div><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;">I've done my
googling, digging through perldocs, the wiki, the list archive, the RT
Essentials book but haven't figured out how to do this. I want to send
auto-replies to all users when new tickets are created except for a few
specific users who have requested NOT to receive such responses. I
figured the easiest way to do this was to add a custom action
preparation code to the default autoreply on create scrip checking the
requestor email like so:</span></font></div>
<div><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;"><br>
</span></font></div>
<div><span class="Apple-style-span" style=""><font
class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;">return 0 if
$self->TicketObj->RequestorAddresses() =~ <a
moz-do-not-send="true" href="mailto:%27acoco@i2c.com">'acoco@i2c.com</a>';
return 1;</span></font></span></div>
<div><span class="Apple-style-span" style=""><font
class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;"><br>
</span></font></span></div>
<div><span class="Apple-style-span" style=""><font
class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;">I have tried many
other variants, this one C&P nearly verbatim from the Wiki:</span></font></span></div>
<div><span class="Apple-style-span" style=""><font
class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;"><br>
</span></font></span></div>
<pre><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;">return 0 if $self->TicketObj->IsWatcher(
Type => 'Requestor', Email => <a moz-do-not-send="true"
href="mailto:%27acoco@i2c.com">'acoco@i2c.com</a>'
);
return 1;</span></font></pre>
<pre><font class="Apple-style-span" face="Arial"><font
class="Apple-style-span" size="2"><span class="Apple-style-span"
style="font-size: 10px;">
</span></font></font></pre>
<pre><font class="Apple-style-span" face="Arial">Any advice greatly appreciated.</font></pre>
<pre><font class="Apple-style-span" face="Arial">
</font></pre>
<pre><font class="Apple-style-span" face="Arial">-alex</font></pre>
<pre><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;">
</span></font></pre>
<div><font class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;"><br>
</span></font></div>
<div><span class="Apple-style-span" style=""><font
class="Apple-style-span" face="Arial" size="2"><span
class="Apple-style-span" style="font-size: 10px;"> </span></font></span></div>
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