<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;">Hello,</span></font><div><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></div><div><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;">I've done my googling, digging through perldocs, the wiki, the list archive, the RT Essentials book but haven't figured out how to do this. I want to send auto-replies to all users when new tickets are created except for a few specific users who have requested NOT to receive such responses. I figured the easiest way to do this was to add a custom action preparation code to the default autoreply on create scrip checking the requestor email like so:</span></font></div><div><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></div><div><span class="Apple-style-span" style="white-space: pre-wrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;">return 0 if $self->TicketObj->RequestorAddresses() =~ <a href="mailto:'acoco@i2c.com">'acoco@i2c.com</a>';
return 1;</span></font></span></div><div><span class="Apple-style-span" style="white-space: pre-wrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></span></div><div><span class="Apple-style-span" style="white-space: pre-wrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;">I have tried many other variants, this one C&P nearly verbatim from the Wiki:</span></font></span></div><div><span class="Apple-style-span" style="white-space: pre-wrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></span></div><pre><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;">return 0 if $self->TicketObj->IsWatcher(
Type => 'Requestor', Email => <a href="mailto:'acoco@i2c.com">'acoco@i2c.com</a>'
);
return 1;</span></font></pre><pre><font class="Apple-style-span" face="Arial"><font class="Apple-style-span" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></font></pre><pre><font class="Apple-style-span" face="Arial">Any advice greatly appreciated.</font></pre><pre><font class="Apple-style-span" face="Arial"><br></font></pre><pre><font class="Apple-style-span" face="Arial">-alex</font></pre><pre><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></pre><div><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"><br></span></font></div><div><span class="Apple-style-span" style="white-space: pre-wrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><font class="Apple-style-span" face="Arial" size="2"><span class="Apple-style-span" style="font-size: 10px;"> </span></font></span></div></body></html>