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Eric,<br>
<br>
Have you "selected" that particular queue within the edit for that
search?<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 10/12/2009 11:28 AM, Roode, Eric wrote:
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<div><span class="118072218-12102009"><font face="Verdana" size="2">I
am trying to create a "personal to-do list" queue, as on page 113 of
the O'Reilly harrier book.</font></span></div>
<div><span class="118072218-12102009"></span> </div>
<div><span class="118072218-12102009"><font face="Verdana" size="2">I
have created a queue, and granted "See Queue" to the Everyone group.
Now ordinary users can see the queue in the "New Ticket In" drop-down
box at the top-right corner of the home pae, but they cannot see the
queue in the "Quick Search" table on the home page.</font></span></div>
<div><span class="118072218-12102009"></span> </div>
<div><span class="118072218-12102009"><font face="Verdana" size="2">What
privilege am I missing?</font></span></div>
<div><span class="118072218-12102009"></span> </div>
<div><span class="118072218-12102009"><font face="Verdana" size="2">The
"Privileged" system group has been granted "Create Ticket" and
"OwnTicket" on the queue; the "Everyone" system group has been granted
"See queue", and the "Requestor" role has been granted CommentOnTicket,
DeleteTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail,
ShowTicket, ShowTicketComments, and TakeTicket.</font></span></div>
<div><span class="118072218-12102009"></span> </div>
<div><span class="118072218-12102009"><font face="Verdana" size="2">Thanks,</font></span></div>
<!-- Converted from text/plain format -->
<p align="left"><font color="#800000" face="Verdana" size="2">Eric J.
Roode<br>
</font><font color="#800000" face="Verdana" size="2">Senior
Enterprise Developer<br>
Barrack, Rodos & Bacine<br>
(215) 963–0600<br>
</font></p>
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