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<DIV><SPAN class=118072218-12102009><FONT face=Verdana size=2>I am trying to
create a "personal to-do list" queue, as on page 113 of the O'Reilly harrier
book.</FONT></SPAN></DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana size=2>I have created a
queue, and granted "See Queue" to the Everyone group. Now ordinary users
can see the queue in the "New Ticket In" drop-down box at the top-right corner
of the home pae, but they cannot see the queue in the "Quick Search" table on
the home page.</FONT></SPAN></DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana size=2>What privilege am
I missing?</FONT></SPAN></DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana size=2>The "Privileged"
system group has been granted "Create Ticket" and "OwnTicket" on the queue; the
"Everyone" system group has been granted "See queue", and the "Requestor" role
has been granted CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
ShowOutgoingEmail, ShowTicket, ShowTicketComments, and
TakeTicket.</FONT></SPAN></DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=118072218-12102009><FONT face=Verdana
size=2>Thanks,</FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P align=left><FONT face=Verdana color=#800000 size=2>Eric J.
Roode<BR></FONT><FONT face=Verdana color=#800000 size=2>Senior Enterprise
Developer<BR>Barrack, Rodos & Bacine<BR>(215) 963–0600<BR></FONT></P>
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