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<p class=MsoNormal>OK,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I'm having trouble with outbound correspondences from RT not
including attachments. The correspondence in the web interface
shows:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Tue Oct 13 12:36:59 2009<o:p></o:p></span></p>
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<td style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>acoco
- Correspondence added <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'> [<a
href="http://rt.i2c.com/Ticket/Update.html?id=4911&QuoteTransaction=6620&Action=Respond"><b><span
style='color:#006699;text-decoration:none'>Reply</span></b></a>] [<a
href="http://rt.i2c.com/Ticket/Update.html?id=4911&QuoteTransaction=6620&Action=Comment"><b><span
style='color:#006699;text-decoration:none'>Comment</span></b></a>]<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><a
href="http://rt.i2c.com/Ticket/Attachment/6620/4092/"><b><span
style='color:#006699;text-decoration:none'>Download (untitled)</span></b></a>
</span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>[text/plain
270b] </span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:black'>On Tue Oct 13 11:07:05 2009, acoco wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:#660000'>> On Tue Oct 13 10:53:43 2009, acoco wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:#006600'>> > On Tue Oct 13 10:11:28 2009, acoco wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:#000066'>> > > new attachment. server restart. DB longblob
fix. work?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:#006600'>> > <br>
> > maybe this time with overlay hack?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:#660000'>> <br>
> Install Encode::Guess fix?<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
display:none'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
display:none'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><a
href="http://rt.i2c.com/Ticket/Attachment/6620/4095/Attach%20this.txt"><b><span
style='color:#006699;text-decoration:none'>Download Attach this.txt</span></b></a>
</span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>[text/plain
20b] </span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:black'>Does this need data?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>But the Outgoing email record shows:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Subject:
[Support #4911] attachment test <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>From:
"Partner Diligence Support" <pdsupport@partnerdiligence.com><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Reply-To:
rt@i2c.com<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>In-Reply-To:
<rt-3.6.7-29475-1255446425-1580.4911-6-0@rt.i2c.com><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>References:
<RT-Ticket-4911@rt.i2c.com>
<976eb4120910130601k2084e41aw447b88414e8a07f3@mail.gmail.com>
<rt-3.6.7-5274-1255443088-1726.4911-6-0@rt.i2c.com>
<rt-3.6.7-29768-1255445623-299.4911-6-0@rt.i2c.com>
<rt-3.6.7-29475-1255446425-1580.4911-6-0@rt.i2c.com><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Message-ID:
<rt-3.6.7-8071-1255451819-505.4911-6-0@rt.i2c.com><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Precedence:
bulk<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>X-RT-Loop-Prevention:
Support<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>RT-Ticket:
Support #4911<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Managed-by:
RT 3.6.7 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>RT-Originator:
acoco@i2c.com<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>To:
alexgcoco@gmail.com<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>MIME-Version:
1.0<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Content-Transfer-Encoding:
8bit<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Content-Type:
text/plain; charset="utf-8"<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>X-RT-Original-Encoding:
utf-8<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>Date:
Tue, 13 Oct 2009 12:37:00 -0400<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>On
Tue Oct 13 11:07:05 2009, acoco wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
On Tue Oct 13 10:53:43 2009, acoco wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
> On Tue Oct 13 10:11:28 2009, acoco wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
> > new attachment. server restart. DB longblob fix. work?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
> maybe this time with overlay hack?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'>>
Install Encode::Guess fix?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In googling the problem it was suggested that changing the
Content column of the Attachments table from longtext to longblob would correct
the problem, which I did. I also reinstalled the perl module 'Encode' as
there were errors regarding that module in the log. I also read a
previous post suggesting a patch to Attachment_Overlay.pm and Web.pm, however
on inspection of those files it appears the code was already patched. Has
anyone else encountered this problem with RT3.6, on Debian 5.0.3, apache 2.2.9,
perl 5.10.0. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any advice greatly appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>-alex<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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