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Hi,<br>
<br>
We have a system which was set up by another admin to create new
tickets when an email is received at <a class="moz-txt-link-abbreviated" href="mailto:support@example.com">support@example.com</a>.<br>
<br>
A ticket is then created in a default queue. <br>
<br>
However, replies to emails with the ticket number do not get added to
the ticket.<br>
<br>
The system has been set up to use fetchmail polling the server.<br>
<br>
Since we use Postfix and the system is a default Debian set up what
would be the best way to implement tickets being automatically
generated and replies being added to the ticket.<br>
<br>
It looks to me from the docs that aliasing should be able to do the
trick - but I'm wondering why the admin decided to use fetchmail.
Also, I believe procmail is a possible way to do this.<br>
<br>
Any pointers gratefully received,<br>
<br>
<br>
<div class="moz-signature">-- <br>
<b style="color: rgb(0, 0, 0);">Kevin Bailey</b>
<br>
Director/Programmer - Freeway Projects Limited
<br>
Web: <a href="http://www.freewayprojects.com/">www.freewayprojects.com</a>
<br>
Email: <a href="mailto:kbailey@freewayprojects.com">kbailey@freewayprojects.com</a>
<br>
Phone: +44 (0)1752 267090
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