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<blockquote cite="mid:4AD49798.8070201@gmail.com" type="cite">
<pre wrap="">I really hate that error.. hard to troubleshoot, but here's what I
learned... (Hmmm I think I should put this in the wiki)
1. Email addresses are used for auto-created accounts. Make sure the
email address in a reply is the same as the original ticket.
2. If tickets are moved to a new queue, make sure that the "requestor"
group has privs to respond in new queue! ( this was our problem )
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I think that was the one - thanks!<br>
<br>
Kev<br>
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<blockquote cite="mid:4AD49798.8070201@gmail.com" type="cite">
<pre wrap="">Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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<div class="moz-signature">-- <br>
<b style="color: rgb(0, 0, 0);">Kevin Bailey</b>
<br>
Director/Programmer - Freeway Projects Limited
<br>
Web: <a href="http://www.freewayprojects.com/">www.freewayprojects.com</a>
<br>
Email: <a href="mailto:kbailey@freewayprojects.com">kbailey@freewayprojects.com</a>
<br>
Phone: +44 (0)1752 267090
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