<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=UTF-8" http-equiv="Content-Type">
<title></title>
</head>
<body bgcolor="#ffffff" text="#000000">
David,<br>
<br>
Some users may be referred to by transaction history of a ticket
because they sent in corresponance or were the original requestor or
owner. Those kind of relationships shouldn't be deleted because it will
cause an error in yoiur history display.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 10/14/2009 4:57 PM, David Hobley wrote:
<blockquote
cite="mid:7316108.33011255564629917.JavaMail.root@mail.onegrp.com"
type="cite">
<style type="text/css">p { margin: 0; }</style>
<div
style="font-family: Times New Roman; font-size: 12pt; color: rgb(0, 0, 0);">All,<br>
<br>
Having finally purged my db of deleted tickets, I am now trying to
delete the users who now have no tickets assigned to them. However
shredder is failing with rt 3.8.2:<br>
<br>
[root@samba sbin]# ./rt-shredder --plugin
"Users=no_tickets,1;status,any;replace_relations,Nobody;limit,5"<br>
SQL dump file is '/opt/httpd/rt3/sbin/20091014T232306-0001.sql'<br>
Next objects would be deleted:<br>
RT::User-110031 object<br>
RT::User-1080297 object<br>
RT::User-911624 object<br>
RT::User-352 object<br>
RT::User-430 object<br>
Do you want to proceed? [y/N] y<br>
Couldn't wipeout object: Can't call method "new" on an undefined value
at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031,
<STDIN> line 1.<br>
<br>
Anyone any ideas?<br>
<br>
-- <br>
Cheers,<br>
David <br>
</div>
<pre wrap="">
<hr size="4" width="90%">
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
</body>
</html>