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Ravi,<br>
<br>
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for all.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
<blockquote cite="mid:20091021154241.GB3372@easter-eggs.com" type="cite">
<pre wrap="">On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hello all,
using Preferences -> Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a way out?
</pre>
</blockquote>
<pre wrap=""><!---->
the only way I now is to edit the savedsearch format itself in
"Advanced" and add the CF manually in the format, then saved again this
search.
'__CustomField.{cf_name}__/TITLE:cf_name',
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</pre>
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