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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>I’m
running RT 3.4.5. I inherited it and had never worked with it before, and
I don’t know the extent to which it has been customized. I’ve
searched the wiki and list archives, but can’t find my issue mentioned.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>Basically,
people are being cc’d on tickets when they shouldn’t be.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>In
our configuration, the default for the “squelched” addresses on a
ticket is ON; in other words, you have to check the box if you don’t want
email sent to that address. Which is fine, but for some tickets,
addresses appear in that list in the UI, even though they are not requestors,
owners, admincc’s, or cc’s on the ticket. In the db, I see
the SquelchMailTo Attribute records for those addresses on that ticket, but I
can’t discover where they come from or how they’re created. <o:p></o:p></span></p>
<p class=MsoNormal><b><i><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></i></b></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>It
seems to correlate to particular queues, but I can’t figure out how or
where.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>Thanks
for any insight,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>Michael
Blakley<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>Technical
Support Manager<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'>Yesmail,
Inc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Book Antiqua","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><a href="http://www.yesmail.com/"><span style='font-size:
12.0pt;font-family:"Times New Roman","serif";text-decoration:none'><img
border=0 width=84 height=42 id="Picture_x0020_1"
src="cid:image001.gif@01CA561A.4C5110C0"
alt="cid:image001.gif@01CA03BC.4974D950"></span></a><span style='font-size:
12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</td>
<td style='background:#CCCCCC;padding:0in 0in 0in 0in'>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><img
border=0 width=1 height=1 id="Picture_x0020_2"
src="cid:image002.gif@01CA561A.4C5110C0"
alt="cid:image002.gif@01CA03BC.4974D950"><o:p></o:p></span></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><img
border=0 width=12 height=1 id="Picture_x0020_3"
src="cid:image003.gif@01CA561A.4C5110C0"
alt="cid:image005.png@01CA03BC.596AB1E0"><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#333333'><br>
<b>Michael Blakley</b> <br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:#666666'>Technical Support Manager <br>
Yesmail, Inc. An infoUSA Company (NASDAQ: IUSA) <br>
<br>
503-419-0617 <b>Phone</b><br>
503-896-6720 <b>Mobile</b><br>
503-241-4185 <b>Fax</b><br>
<a href="mailto:mannyj@yesmail.com"><span style='color:#333333'>mblakley@yesmail.com</span></a>
<b>Email</b><br>
<br>
<a href="http://www.yesmail.com"><span style='color:#333333'>www.yesmail.com</span></a>
<b>Web</b><br>
<br>
309 SW Sixth Avenue, Suite 900 <br>
Portland, OR 97204-1765 <br>
<br>
<img border=0 width=402 height=1 id="Picture_x0020_4"
src="cid:image004.gif@01CA561A.4C5110C0"
alt="cid:image006.png@01CA03BC.596AB1E0"></span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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