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Dear All<br><br>Could you please help me to create a custom condition for Reply on resolve?<br><br>When
user resolve a ticket with reply option, requester gets two mails. One
is reply and other is Auto reply for closing ticket. Is it possible
merge and send two mails? How can i avoid two mails when user select
reply option on resolve than comment. <br><br>I am using RT 3.8 on debian lenny<br><br>Thanks in advance <br><br>praveen <br /><hr />http://windows.microsoft.com/shop <a href='Windows 7: Simplify what you do everyday.' target='_new'>Find the right PC for you.</a></body>
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