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<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Greetings,<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>After many hours scouring around the globe for
answers, I have feel I have gathered enough diagnostic info to post my
issue. The RT server is up and sending mail via a relay fine. I
have configured RT with the recommended groups/perms and am able to create tx
fine and such. I have fiddled around with the aliases file, postfix’s
main.conf and apache2’s vhost.conf until my eyes are bleeding, always
restarting postfix, apache and running newaliases after each change/test msg.
After application of many good tips found, the RT server still refuses to
accept mail. Below is a sanitized section of the /var/log/mail.info log
seemingly indicating that the message is bounced due to ‘unknown user’.
Of the many things I am not certain of, the docs indicate that a user must be
created that is associated to the rt-mailgate script – but I am not sure
how this needs to be done. When replying to a tx, the bounced message
will be returned to the sender ok. I am decidedly stumped. Can
anyone point me in the right direction?<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: connect
from exchange07.xxx.com[10.0.1.190]<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:34 dt-rt postfix/smtpd[7118]:
ED9E318235: client=exchange07.xxx.com[10.0.1.190]<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:34 dt-rt postfix/cleanup[7121]:
ED9E318235: message-id=<BBA21AD1A9EC3540AE636506C5F58E4F0C2F59@exchange.yyy.COM><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:34 dt-rt postfix/qmgr[7108]:
ED9E318235: from=<administrator@xxxyyy.org>, size=2574, nrcpt=1 (queue
active)<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:34 dt-rt postfix/smtpd[7118]:
disconnect from exchange07.yyy.com[10.0.1.190]<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:35 dt-rt postfix/local[7122]:
ED9E318235: to=<???/opt/rt3/bin/rt???mailgate ??????queue General
??????action correspond ??????url http://10.0.1.6/@dt-rt.yyy.com>,
orig_to=<helpdesk@dt-rt.yyy.com>, relay=local, delay=1, status=bounced
(unknown user: "???/opt/rt3/bin/rt???mailgate ??????queue general
??????action correspond ??????url http://10.0.1.6/")<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:35 dt-rt postfix/cleanup[7121]:
04E1F18239: message-id=<20091029221735.04E1F18239@dt-rt.yyy.com><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:35 dt-rt postfix/qmgr[7108]:
04E1F18239: from=<>, size=4787, nrcpt=1 (queue active)<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>Oct 29 18:17:35 dt-rt postfix/qmgr[7108]:
ED9E318235: removed<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:9.0pt;
font-family:"Courier New"'>BTW – NOT running any virtual mail hosts that
would interfere with the alaias pipe directive.<o:p></o:p></span></p>
<p class=MsoNormal>Also, the server is able to resolve its own url on the local
browser.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>RT 3.8.3. Postfix 2.2.9. mod_perl 2.02, SLES10SP2, apache2<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Best regards,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Victor <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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