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<p class=MsoNormal>RT 3.6.x<o:p></o:p></p>
<p class=MsoNormal>Centos OS<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Documentation referred to wiki ApprovalCreation and RT
Essentials Book<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have tried several options for the Queue (___Approvals)
and my own queue, everything works as far as the ticket gets created, the approval
ticket is created as well the only problem is it doesn’t show in the
Queue, I can see the ticket which is referred to by it but not the approval
ticket, when the approval ticket is opened the queue box says it’s in the
correct queue. The process behind it works if I resolve the ticket the
confirmation emails are sent etc, it’s just I can’t see the
approval ticket. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Someone please save my sanity I have spent the last 4 hours
looking at this.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards Simon <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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