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<p class=MsoNormal>I have the approval process working. Here is my template
that creates the 2 approval tickets in the __Approvals Queue.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>===Create-Ticket: manager-approval<o:p></o:p></p>
<p class=MsoNormal>Depended-On-By: TOP<o:p></o:p></p>
<p class=MsoNormal>Subject: Approval of { $Tickets{'TOP'}->Subject( ) }<o:p></o:p></p>
<p class=MsoNormal>Queue: ___Approvals<o:p></o:p></p>
<p class=MsoNormal>Type: approval<o:p></o:p></p>
<p class=MsoNormal>Owner: manager@company.com<o:p></o:p></p>
<p class=MsoNormal>Content: Please review and approve or reject this change.<o:p></o:p></p>
<p class=MsoNormal>ENDOFCONTENT<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>===Create-Ticket: vp-approval<o:p></o:p></p>
<p class=MsoNormal>Depended-On-By: TOP<o:p></o:p></p>
<p class=MsoNormal>Depends-On: manager-approval<o:p></o:p></p>
<p class=MsoNormal>Subject: Approval of { $Tickets{'TOP'}->Subject( ) }<o:p></o:p></p>
<p class=MsoNormal>Queue: ___Approvals<o:p></o:p></p>
<p class=MsoNormal>Type: approval<o:p></o:p></p>
<p class=MsoNormal>Owner: director@company.com<o:p></o:p></p>
<p class=MsoNormal>Content: Please review and approve or reject this change.<o:p></o:p></p>
<p class=MsoNormal>ENDOFCONTENT<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The only problem I have is that the notify e-mail that this
sends out does not have anyone in the from field.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoPlainText>From: <br>
Sent: Wednesday, November 04, 2009 9:33 AM<br>
To: Wes Topping<br>
Subject: [helpdesk #43] New Pending Approval: Approval of Allow access to
production website data for SGI <o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Greetings,<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>There is a new item pending your approval: "Approval
of Allow access to production website data for SGI", <o:p></o:p></p>
<p class=MsoPlainText>a summary of which appears below.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Please visit http://helpdesk/Approvals/Display.html?id=43<o:p></o:p></p>
<p class=MsoPlainText>to approve or reject this ticket, or http://helpdesk/Approvals/
to<o:p></o:p></p>
<p class=MsoPlainText>batch-process all your pending approvals.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>-------------------------------------------------------------------------<o:p></o:p></p>
<p class=MsoPlainText>Please review and approve or reject this change.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<tr>
<td style='padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600
style='width:6.25in'>
<tr style='height:1.5pt'>
<td colspan=2 style='background:#993333;padding:0in 0in 0in 0in;height:
1.5pt'>
<p class=MsoNormal style='mso-line-height-alt:1.5pt'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><img width=100
height=2 id="Picture_x0020_1" src="cid:image001.gif@01CA5D43.58C3F630"
alt="http://www.sigma-micro.com/images/signature/transparent.gif"></span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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<td style='padding:3.75pt 3.75pt 7.5pt 0in'>
<p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Wes
Topping</span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><br>
Director of Enterprise Technology</span><span style='font-size:9.0pt;
font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'>317.713.8687<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'>317.631.6585
fax<br>
<a href="mailto:email@sigma-micro.com"><span style='color:#0066FF'>wtopping@sigma-micro.com</span></a>
</span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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width=181 height=48 id="Picture_x0020_2"
src="cid:image002.gif@01CA5D43.58C3F630" alt=SigmaCommerce></span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif"'><a
href="http://www.sigma-micro.com/" target="_blank"><span style='color:#0066FF'>www.sigma-micro.com</span></a></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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display:none'><o:p> </o:p></span></p>
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<p class=MsoNormal><img border=0 width=101 height=29 id="Picture_x0020_3"
src="cid:image003.gif@01CA5D43.58C3F630"
alt="http://www.sigma-micro.com/images/signature/logo_sm.gif"><span
style='font-size:12.0pt'><o:p></o:p></span></p>
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width="100%" style='width:100.0%'>
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<p class=MsoNormal style='mso-line-height-alt:1.5pt'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><img border=0
width=100 height=2 id="Picture_x0020_4"
src="cid:image001.gif@01CA5D43.58C3F630"
alt="http://www.sigma-micro.com/images/signature/transparent.gif"></span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal style='mso-line-height-alt:.75pt'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><img border=0
width=100 height=1 id="Picture_x0020_5"
src="cid:image004.gif@01CA5D43.58C3F630"
alt="http://www.sigma-micro.com/images/signature/transparent.gif"></span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:white'>Sigma Micro LLC, 6720 Parkdale Place, Indianapolis, IN 46254</span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:white'><o:p></o:p></span></p>
</td>
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<tr style='height:.75pt'>
<td style='padding:0in 0in 0in 0in;height:.75pt'></td>
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<td style='background:#A9BFC7;padding:0in 0in 0in 0in;height:3.75pt'></td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif"'><a
href="http://www.sigma-micro.com/emailconfidentialitynotice.shtml"
target="_blank"><span style='color:#0066FF'>Confidentiality Notice</span></a></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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