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<p class=MsoNormal>RT 3.6.x<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi, <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a number of Customer fields which help track the
status and other details of a ticket, when I use Customer fields or Basic to
make changes the rest of the Customer fields get set back to their default
state which is very very irritating does anyone know of a fix for this. This
seems to occur more so with the Custom fields option in the ticket than the
Basic although both do forget what was set in each custom field.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any help would be appreciated as I have support people
moaning at me about it.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards Simon <o:p></o:p></p>
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