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Simnon,<br>
<br>
What stage are you using. "Transaction Create" or "Transaction Batch".
"Batch" is what you need to use.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 11/4/2009 5:31 AM, Simon Dray wrote:
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<p class="MsoNormal">RT 3.6.x<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a number of Customer fields which help
track the
status and other details of a ticket, when I use Customer fields or
Basic to
make changes the rest of the Customer fields get set back to their
default
state which is very very irritating does anyone know of a fix for this.
This
seems to occur more so with the Custom fields option in the ticket than
the
Basic although both do forget what was set in each custom field.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any help would be appreciated as I have support
people
moaning at me about it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards Simon <o:p></o:p></p>
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