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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Using RT 3.8.1 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m looking to set a scrip so that the requester do *<b><span
style='font-weight:bold'>not</span></b>* receive email. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The scenario is Ticket is created in queue A. This is transferred
to queue B (sometimes). After done with ticket, it’s sent back to queue
A. The only time the requester is contacted is when the ticket is IN queue A,
so I’d like to block email sent to requester (while still keeping that
information) when it is in queue B.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This can be done manually to each ticket, click/save the
requester to not receive email, so it seems like there should be an easy way to
set this. On queue change or something. Any thoughts?<o:p></o:p></span></font></p>
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