<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";
color:black;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
pre
{margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="white" lang="EN-US" link="blue" vlink="purple">
<div class="Section1">
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">Aha, didn’t see that in the pdf howto I was reading. Thanks!<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy">I don’t suppose anyone knows of a good document about rtfm permissions? I want a user to be able to search on articles themselves, but
not be able to create articles. Everytime I grant “see class”, they are able to create articles themselves. But only having “show article” isn’t allowing them to do searches. Thanks!<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:
10.0pt;font-family:Arial;color:navy"><o:p> </o:p></span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt;color:windowtext">
<hr size="2" width="100%" align="center" tabindex="-1">
</span></font></div>
<p class="MsoNormal"><b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold">From:</span></font></b><font size="2" color="black" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;
color:windowtext">
Ken Crocker [mailto:kfcrocker@lbl.gov] <br>
<b><span style="font-weight:bold">Sent:</span></b> Thursday, November 12, 2009 2:30 PM<br>
<b><span style="font-weight:bold">To:</span></b> Kimberly McKinnis<br>
<b><span style="font-weight:bold">Cc:</span></b> rt-users@lists.bestpractical.com<br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [rt-users] how to re-order custom fields?</span></font><font color="black"><span style="color:windowtext"><o:p></o:p></span></font></p>
</div>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">Kimberly,<br>
<br>
Global CF's come before "Queue" CF's. To set the sequence of how a CF shows up in a ticket, you have to set that on a queue by queue basis. So, you navigate thus:<br>
<br>
Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that point, you move the CF's up or down as you desire. Make sure you erase your cache.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 11/12/2009 1:59 PM, Kimberly McKinnis wrote: <o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" color="black" face="Arial"><span style="font-size:
10.0pt;font-family:Arial">How can I force the ordering of custom fields? The fields under RTFM Content seem to be showing up in an arbitrary order, that makes no sense to
the user. <u1:p></u1:p></span></font><o:p></o:p></p>
<p class="MsoNormal"><font size="2" color="black" face="Arial"><span style="font-size:
10.0pt;font-family:Arial"><u1:p> </u1:p></span></font><o:p></o:p></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">~~<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">Kimberly McKinnis<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">System Operations Engineer<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">Service Provider Division, TiVo Inc<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">408-519-9607<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"> &nb
sp; <o:p></o:p></span><u1:p></u1:p></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt"><o:p> </o:p></span></font></p>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" color="black" face="Times New Roman"><span style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><font size="1" color="gray" face="Arial"><span style="font-size:
7.5pt;font-family:Arial;color:gray">This email and any attachments may contain confidential and privileged material for the sole use of the intended recipient. Any review,
copying, or distribution of this email (or any attachments) by others is prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete this email and any attachments. No employee or agent of TiVo Inc. is authorized
to conclude any binding agreement on behalf of TiVo Inc. by email. Binding agreements with TiVo Inc. may only be made by a signed written agreement.<br>
<br>
</span></font><o:p></o:p></p>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre>
<pre style="text-align:center"><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">
<hr size="4" width="90%" align="center">
</span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">_______________________________________________<o:p></o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><o:p></o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><o:p></o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><o:p></o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt"><o:p> </o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <o:p></o:p></span></font></pre>
<pre><font size="2" color="black" face="Courier New"><span style="font-size:10.0pt">Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></span></font></pre>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1">This email and any attachments may contain confidential and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments) by others is prohibited.
If you are not the intended recipient, please contact the sender immediately and permanently delete this email and any attachments. No employee or agent of TiVo Inc. is authorized to conclude any binding agreement on behalf of TiVo Inc. by email. Binding agreements
with TiVo Inc. may only be made by a signed written agreement.<br>
</font>
</body>
</html>