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Kim,<br>
<br>
I wrote up a User's guide AND an Admin Guide (someone who manages
permissions & the tickets for a queue) for us. It's for 3.6.4.
We're testing 3.8.6 now and when I'm through, I'll be updating it. If
you're interested, that is.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 11/12/2009 2:45 PM, Kimberly McKinnis wrote:
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">Aha, didn’t
see that in the pdf howto I was reading. Thanks!<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">I don’t
suppose anyone knows of a good document about rtfm permissions? I want
a user to be able to search on articles themselves, but not be able to
create articles. Everytime I grant “see class”, they are able to create
articles themselves. But only having “show article” isn’t allowing them
to do searches. Thanks!<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
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<p class="MsoNormal"><b><font color="black" face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; color: windowtext; font-weight: bold;">From:</span></font></b><font
color="black" face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; color: windowtext;"> Ken
Crocker [<a class="moz-txt-link-freetext" href="mailto:kfcrocker@lbl.gov">mailto:kfcrocker@lbl.gov</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday,
November 12, 2009 2:30 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Kimberly McKinnis<br>
<b><span style="font-weight: bold;">Cc:</span></b>
<a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re:
[rt-users] how to re-order custom fields?</span></font><font
color="black"><span style="color: windowtext;"><o:p></o:p></span></font></p>
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<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">Kimberly,<br>
<br>
Global CF's come before "Queue" CF's. To set the sequence of how a CF
shows up in a ticket, you have to set that on a queue by queue basis.
So, you navigate thus:<br>
<br>
Configuration->Queues->(select the Queue)->Ticket Custom
Fields. At that point, you move the CF's up or down as you desire. Make
sure you erase your cache.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 11/12/2009 1:59 PM, Kimberly McKinnis wrote: <o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">How can I force the
ordering of custom fields? The fields under RTFM Content seem to be
showing up in an arbitrary order, that makes no sense to the user. <u1:p></u1:p></span></font><o:p></o:p></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><u1:p> </u1:p></span></font><o:p></o:p></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">~~<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">Kimberly McKinnis<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">System Operations Engineer<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">Service Provider Division,
TiVo Inc<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">408-519-9607<u1:p></u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;">
&nb
sp; <o:p></o:p></span><u1:p></u1:p></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><u1:p> </u1:p><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<div class="MsoNormal" style="text-align: center;" align="center"><font
color="black" face="Times New Roman" size="3"><span
style="font-size: 12pt;">
<hr align="center" size="2" width="100%"></span></font></div>
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