Have a closer look onto your template:<br><br>===Create-Ticket: Child<br>
<br>
Subject: {$Tickets{'TOP'}->Subject} - Child<br>
Status:new Parents:TOP<br>
Type:ticket<br>
Refers-To: {$Tickets{'TOP'}->Id()}<br>
Content: This is a child ticket<br>
Queue: 20<br>
<br>
ENDOFCONTENT<br><br>You open the content part and inside this you post the queue where the ticket should be created, this can be a possible error. try this:<br><br>===Create-Ticket: Child<br>
<br>
Subject: {$Tickets{'TOP'}->Subject} - Child<br>
Queue: 20<br>Status: new <br>Parents: TOP<br>
Type: ticket<br>
Refers-To: {$Tickets{'TOP'}->Id()}<br>
Content: This is a child ticket<br>
<br>
ENDOFCONTENT<br><br><div class="gmail_quote">2009/11/13 Baskaraganesan Natarajan <span dir="ltr"><<a href="mailto:banatara@hcl.in">banatara@hcl.in</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Folks,<br>
<br>
I am running RT 3 in Fedora 10.<br>
<br>
I'm trying to create Child Tickets based on some conditions using Templates but it fails to create child tickets. Please find below, the details regarding the child ticket creation error:-<br>
<br>
Scrip<br>
___________________________________________________________________________<br>
Description:<br>
Condition: On Create<br>
Action: Create Tickets<br>
Template: child<br>
Stage: TransactionCreate<br>
____________________________________________________________________________<br>
<br>
<br>
Template:<br>
===Create-Ticket: Child<br>
<br>
Subject: {$Tickets{'TOP'}->Subject} - Child<br>
Status:new Parents:TOP<br>
Type:ticket<br>
Refers-To: {$Tickets{'TOP'}->Id()}<br>
Content: This is a child ticket<br>
Queue: 20<br>
<br>
ENDOFCONTENT<br>
____________________________________________________________________________<br>
Error description: Log file<br>
<br>
[Thu Nov 12 12:04:27 2009] [debug]: Committing scrip #113 on txn #27712 of ticket #1657 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Scrips_Overlay.pm:190)<br>
[Thu Nov 12 12:04:27 2009] [debug]: In CreateByTemplate (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)<br>
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: processing create-Child of RT::Ticket=HASH(0xbc63ed94) (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)<br>
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: evaluating<br>
Subject: {$Tickets{'TOP'}->Subject} - Child<br>
Status:new<br>
Parents:TOP<br>
Type:ticket<br>
Refers-To: {$Tickets{'TOP'}->Id()}<br>
Content: This is a child ticket<br>
Queue: 20<br>
ENDOFCONTENT (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)<br>
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: yielding Subject: - Child<br>
Status:new<br>
Parents:TOP<br>
Type:ticket<br>
Refers-To: 1657<br>
Content: This is a child ticket<br>
Queue: 20<br>
ENDOFCONTENT (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)<br>
[Thu Nov 12 12:04:27 2009] [debug]: not a recognised queue object. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:279)<br>
[Thu Nov 12 12:04:27 2009] [debug]: RT::Ticket=HASH(0xbc726d34) No queue given for ticket creation. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:284)<br>
[Thu Nov 12 12:04:27 2009] [error]: Couldn't create related ticket create-Child for 1657 Could not create ticket. Queue not set (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:391)<br>
[Thu Nov 12 12:04:27 2009] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm line 1188. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:1188)<br>
<br>
____________________________________________________________________________________________<br>
<br>
I tried using both Queue name and id ,it resulted in the same error. Any help???<br>
<br>
Thanks,<br>
<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br>MFG<br><br>Torsten Brumm<br><br><a href="http://www.brumm.me">http://www.brumm.me</a><br><a href="http://www.elektrofeld.de">http://www.elektrofeld.de</a><br>