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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi ,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’m trying to set the custom filed
values of child ticket using a Template but it fails to set the values in the
Child Ticket.Please find below the Template used for Ticket creation and
setting the value:<o:p></o:p></span></font></p>
<p class=MsoNormal><b><u><font size=2 color=navy face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:navy;font-weight:bold'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></b></p>
<p class=MsoNormal><b><u><font size=2 color=navy face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:navy;font-weight:bold'>Template<o:p></o:p></span></font></u></b></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>===Create-Ticket: Child <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Subject: {$Tickets{'TOP'}->Subject} -
Child<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Queue: 20<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Status: new <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Parents: TOP<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Type: ticket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Refers-To: {$Tickets{'TOP'}->Id()}<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Content: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>{<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>my $OUT;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>my $ticket = $Tickets{'TOP'};<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>my
$agency=$ticket->FirstCustomFieldValue('Agency');<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>$OUT = "Agency: $agency\n";<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>$OUT;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>}<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>ENDOFCONTENT<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Here Im trying to extract a value from the
Custom Field of the Parent ticket, which im trying to assign to a Custom Field ‘Agency”
in the Child Tickets. But the Custom Field value remains blank.<o:p></o:p></span></font></p>
<p class=MsoNormal><u><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p><span
style='text-decoration:none'> </span></o:p></span></font></u></p>
<p class=MsoNormal><b><u><font size=2 color=navy face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:navy;font-weight:bold'>Log File<o:p></o:p></span></font></u></b></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Wed Nov 18 08:44:49 2009] [debug]: In
CreateByTemplate
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Wed Nov 18 08:44:49 2009] [debug]:
Workflow: processing create-Child of RT::Ticket=HASH(0xbcb05994)
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Wed Nov 18 08:44:49 2009] [debug]:
Workflow: evaluating<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Subject: {$Tickets{'TOP'}->Subject} -
Child<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Queue: 20<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Status: new<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Parents: TOP<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Type: ticket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Refers-To: {$Tickets{'TOP'}->Id()}<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Content:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>{<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>my $OUT;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>my $ticket = $Tickets{'TOP'};<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>my
$agency=$ticket->FirstCustomFieldValue('Agency');<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>$OUT = "Agency: $agency\n";<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>$OUT;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>} (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Wed Nov 18 08:44:49 2009] [debug]:
Workflow: yielding Subject: - Child<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Queue: 20<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Status: new<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Parents: TOP<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Type: ticket<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Refers-To: 1830<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Content:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Agency: 123123123
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[Wed Nov 18 08:44:49 2009] [debug]: About
to think about scrips for transaction #113500
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Transaction_Overlay.pm:163)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tony <o:p></o:p></span></font></p>
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