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Tony,<br>
<br>
We have a Custom Field called "Need-By Date" that we have the customer
fill out and we use that to set the "Due Date" of the ticket when they
create a ticket. It overrides the default due date timing set up for
the queue. This is the code we use:<br>
<br>
#<br>
# set new values for Due Date from CF Need-by-Date<br>
#<br>
my $trans = $self->TransactionObj;<br>
my $ticket = $self->TicketObj;<br>
my $cf_date = $ticket->FirstCustomFieldValue('Need-By Date');<br>
# split up the date parts into a temporary array<br>
my @parts = split(/[\/-]/, $cf_date);<br>
# put date parts back together<br>
my $new_date = sprintf("%d-%d-%d", $parts[2], $parts[0], $parts[1]);<br>
# format new date based on RT<br>
my $duedate = RT::Date->new($RT::SystemUser);<br>
$duedate->Set(Format=>'unknown', Value=>$new_date);<br>
$ticket->SetDue($duedate->ISO);<br>
return 1;<br>
<br>
This works every time for us. Hope it helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 11/23/2009 2:20 AM, TONY JOHN - ERS, HCL Tech wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Hi,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Please find below the
Custom action clean up code for Seting
DueDate based on a condition:<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">use strict;<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">use warnings;<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">my
$date1=$self->TicketObj->FirstCustomFieldValue('CI
Valid Till');<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">my
$date2=$self->TicketObj->FirstCustomFieldValue('Date In Gabriel');<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">my($mm1,$dd1,$yyyy1) =
split /\//, $date1;<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">my($mm2,$dd2,$yyyy2) =
split /\//, $date2;<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">my $duedate =
$yyyy1."-".$mm1."-".$dd1." 00:00:00";<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">$self->TicketObj->SetDue(
$duedate->ISO);<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">return 1; <o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Why is that the SetDue
isnt working? Any help?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Regards,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Tony John<o:p></o:p></span></font></p>
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